The Darling Dog strives to make returns as pain free as possible.
We offer a 15 day return period from the ship date of the order on most items. If you have an item that needs to be returned because you ordered the wrong size, ordered by mistake, or do not need it anymore; we would be happy to accept it withing 15 days. All returned items must be in their original/un-used condition in their original packaging and/or with their tags attached. If this is not the case we will not process your return and we will not pay to ship the used item back to you. If there is any doubt about this or you would like clarity just email us and let us know the situation.
1. Email us- Info@DarlingDogBoutique.com and include the following information
- Name on order
- Order number - 4 digit number on your packing slip
- Item you wish to return
- Reason for return - this is only used to compile customer feedback on returned items
2. We will respond to your return request within 24 business hours. We will include the return address and a return slip to package with the item so that when we receive your return we know who it came from and can process the refund accordingly.
*Customers are responsible for return shipping on all items being returned.
*If a refund is necessary for any reason we do not refund shipping fees for already shipped items.
We do not accept returns on any treats (cookies, cakes, ice cream, biscuits). This is a health concern and we can not risk our treats being tampered with. We thank you for your understanding. During shipping our bags of dry biscuits can become cracked or broken and by placing the order you acknowledge that it is a possibility.
All of our clearance items are final sale. We do not offer returns on any item in our clearance section.
At this time we are not set up to exchange items efficiently. We do apologize for this and we will process your return as quickly and efficiently as possible in hopes that you will reorder the desired product.